Digital Tools for Team Communication (ti53010)

Digital Tools for Team Communication (ti53010)

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Council Advancing Work-based Learning (CAWBL)

info@workbasedlearningcouncil.ca

Ensuring trust in the Work-Based Learning ecosystem with standards and accreditation.

The Council Advancing Work-Based Learning (CAWBL) is an independent, nonpartisan organization dedicated to promoting work-based learning (WBL) policies, perceptions, and practices. It spearheads a global movement to openly recognize learning, regardless of where or how it occurs. As the global standards and accreditation body, CAWBL recognizes programs, employers, skills labs, centers of excellence, and professional occupations that share a commitment to open learning and recognition.

This Training Item introduces digital tools and strategies that support team collaboration, information sharing, and coordinated communication. Earners demonstrate the ability to select and apply appropriate platforms—such as video conferencing, shared workspaces, or project trackers—to manage timelines, build shared accountability, and enhance group effectiveness. Evidence may be drawn from workplace, volunteer, or civic settings.

Criteria

Learning Outcomes

Earners will be able to independently:

  1. ti3.L1 – Identify and apply appropriate digital tools for effective communication
  2. ti3.L2 – Use digital platforms to track project progress and manage team collaboration
  3. ti3.L3 – Evaluate the effectiveness of digital tools in achieving communication objectives

Knowledge, Skills, and Behaviours (KSBs)

Knowledge

  • K92 – Communication techniques and strategies
  • K97 – Digital tools for communication, collaboration, and information sharing

Skills

  • S78 – Effective communication skills for internal and external stakeholders
  • S81 – Utilization of digital communication tools for business operations

Behaviours

  • B21 – Fostering continuous improvement and innovation in business operations

Learning Experience, Activities

Participants engage in learning events focused on:

  • Exploring digital communication tools (e.g., email, chat, video conferencing, collaborative documents, project software)
  • Practicing strategies for effective messaging, feedback loops, and collaborative workflows
  • Tracking progress and evaluating communication quality using analytics or reflection
  • Innovating communication approaches to support team engagement

Activities may occur in the workplace, through volunteer roles, or within a supervised WBL delivery. All activities must align to the Learning Outcomes and demonstrate evidence of the embedded KSBs.

Assessment Process

This ti requires two pieces of evidence to be marked complete:

  1. STARR Reflection – A structured, self-authored reflection on a real communication experience
  2. Expert or Client Witness Statement – An observation or validation from a supervisor, client, or senior colleague
  3. C.WBLD Sign-Off – The only authorized assessor for formative validation at the ti level

These requirements align with ISO/IEC 17024 standards for impartial, evidence-based certification of persons.

Your RPL Submission Must Include:

1. STARR Reflection Statement A structured, first-person account that addresses all Learning Outcomes (LIs) and related Knowledge, Skills, and Behaviours (KSBs) through a real experience.

2. Expert or Client Witness Statement An endorsement from someone who directly observed or received the written product. Please provide:

Full Name

Email Address

Their Role and Relationship to You (e.g., “Project Lead,” “Board Chair,” “Small Business Owner”)

3. Submission Evaluation Once your STARR reflection is sent to your expert or client witness, a CAWBL staff member will review the file for completion and record your evidence for PathLedger, and you will receive your badge.

Please use the format: X0X 0X0 (ANA NAN)

Learning Outcomes Earners will be able to independently: 1. ti1.L1 – Understand the essential components of effective business communication 2. ti1.L2 – Demonstrate the ability to structure written communications for various business contexts 3. ti1.L3 – Apply techniques for drafting, editing, and formatting business reports or emails --- Knowledge, Skills, and Behaviours (KSBs) Knowledge - K92 – Communication techniques and strategies - K95 – Corporate communication practices and writing techniques Skills - S78 – Effective communication skills for internal and external stakeholders - S83 – Capability to craft business communications, including reports and proposals Behaviours - B17 – Demonstrating ethical leadership and decision making - B18 – Building collaborative relationships with internal and external stakeholders

Use the following STARR format and ensure your story aligns with all Learning Outcomes (LIs) and addresses each of the KSBs. ----- STARR FORMAT Situation: What was the setting or challenge? Task: What did you need to communicate and why? Action: How did you plan, write, revise, and format your communication? Result: What was the impact or outcome? Reflection: What did you learn? How did it build your writing capability and support collaboration or leadership?
Please provide a valid email address for your witness.
Please use the format - First Name Last Name.
Example: “Project Lead,” “Board Chair,” “Small Business Owner”
- or -

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