Assist with Business Administration Activities (tu3659)

Assist with Business Administration Activities (tu3659)

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Contribution Exchange

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Making contribution visible, trusted, and portable.

Contribution Exchange is an international organization headquartered in Ottawa, Canada, building shared infrastructure for recognizing learning and capability developed through contribution.

Through an international federation of National Contribution Exchanges, Contribution Exchange stewards common standards for work-based learning, professional practice, recognition, and quality assurance. Its systems help organizations structure, validate, and recognize learning developed through work, community, civic, cultural, and other purposeful contributions.

Contribution Exchange also stewards the Work-Based Learning Numbering System (WBLNS®) and PathLedger®, providing interoperable infrastructure to index learning standards, record verified contributions, and make trusted evidence of capability portable across organizations, sectors, and borders.

Tags:

administration, business, CIM, contribution, learning, management, support, training, unit, work-based
This Training Unit develops foundational management contribution across organizational structures, management functions, operational processes, value delivery, management information, and issue identification. Participants demonstrate the ability to support basic management activity by organizing information, interpreting operational context, and producing artifacts that can support coordination, decision-making, or improvement.

Criteria

Contribution recognized

Support foundational business administration and management activities.

Training Unit structure

This Training Unit aggregates exactly three child Training Items:

  1. ti0034 — Interpret organizational structures and management functions (73.3.CA6532/ti0034D)
  2. ti3084 — Explain operational processes and value delivery (73.3.CA6532/ti3084D)
  3. ti8579 — Connect management information to issues and decisions (73.3.CA6532/ti8579D)

Completion requires two naturally occurring Artifact Elements that together provide substantial evidence across the three child Training Items.

Aggregated Learning Goals

  • LG001 — Learners will develop their ability to interpret organizational structures to contribute to coordinated management activity.
  • LG002 — Learners will develop their ability to explain operational processes to contribute to value delivery and resource coordination.
  • LG003 — Learners will develop their ability to connect management information to issues and decisions in contribution contexts.

Aggregated Learning Outcomes

  1. LO001 — Upon completion, the learner will be able to identify organizational structures, roles, or reporting relationships within a contribution context.
  2. LO002 — Upon completion, the learner will be able to describe core management functions relevant to a contribution context.
  3. LO003 — Upon completion, the learner will be able to summarize how structure or management function influences coordination, accountability, or decision-making.
  4. LO004 — Upon completion, the learner will be able to describe an operational process, workflow, or service delivery pathway.
  5. LO005 — Upon completion, the learner will be able to identify relationships among people, resources, information, tasks, and outputs in a contribution context.
  6. LO006 — Upon completion, the learner will be able to summarize how operational activity supports value delivery or coordination.
  7. LO007 — Upon completion, the learner will be able to identify information or evidence used to support management understanding.
  8. LO008 — Upon completion, the learner will be able to interpret management information in relation to an issue, desired outcome, or decision.
  9. LO009 — Upon completion, the learner will be able to summarize how information supports planning, monitoring, coordination, or decision-making.

Aggregated Knowledge, Skills, and Behaviours

  • K001 — Knowledge: Understands organizational structures and management functions in order to contribute to coordinated activity.
  • S001 — Skill: Identifies, classifies, and summarizes management issues, structures, processes, and desired outcomes using available organizational information to support decisions.
  • B003 — Behaviour: Demonstrates systems awareness by connecting people, functions, resources, processes, and outcomes in contribution contexts.
  • K002 — Knowledge: Understands operations and value delivery concepts in order to contribute to production, service delivery, and resource coordination.
  • S014 — Skill: Coordinates stakeholders, resources, tasks, and information using action pathways to support implementation, delivery, or improvement.
  • K003 — Knowledge: Understands management information and evidence systems in order to contribute to informed planning, monitoring, and decision-making.
  • S005 — Skill: Interprets management information using relevant evidence, records, data, and context to support planning, monitoring, and decisions.
  • B004 — Behaviour: Demonstrates evidence-informed decision-making by using relevant information, analysis, and context when contributing to decisions.

Indicative Content

ti0034 — Interpret organizational structures and management functions

  • LO001 — Organizational Structures: Organizational forms, reporting relationships, functional areas, governance pathways, role boundaries, accountability structures, and coordination relationships.
  • LO002 — Coordination and Systems Awareness: Relationships among roles, resources, functions, processes, information, and intended outcomes.
  • LO003 — Contextual Application: Workplace or civic/community settings where business administration and management activity can be observed, supported, documented, improved, or coordinated.

ti3084 — Explain operational processes and value delivery

  • LO004 — Operational Processes: Production of goods, service delivery, workflow, handoff points, process mapping, resource flow, activity sequencing, and operational dependencies.
  • LO005 — Value Delivery: How people, resources, information, processes, and outputs combine to produce value for customers, clients, members, stakeholders, or communities.
  • LO006 — Issue and Outcome Identification: Identification of issues, desired outcomes, process concerns, information gaps, role confusion, coordination needs, and decision-support requirements.

ti8579 — Connect management information to issues and decisions

  • LO007 — Management Functions: Planning, organizing, coordinating, communicating, monitoring, supporting, and improving activity.
  • LO008 — Management Information: Operational records, dashboards, summaries, reports, observations, accounting information, decision notes, meeting records, and evidence used to support management action.

Artifact Element 1

AE001 — Management and Technical Reports

Evidentiary purpose: Captures a foundational management report that explains the contribution context, organizational or community structure, operational process, management information used, and issue or decision supported. this Artifact Element record is designed to evidence understanding of structure, operations, and management information, as well as interpretation of evidence for planning, monitoring, or decision-making.

Minimum characteristics: - Identifies the workplace or civic/community setting, the intended audience, the purpose of the report, and the contribution context. - Describes relevant structure, roles, reporting relationships, accountability points, governance relationships, or coordination responsibilities. - Describes one operational process, workflow, service delivery process, production process, coordination pathway, or value delivery pathway relevant to the report. - Identifies the records, observations, reports, dashboards, accounting information, operational data, meeting notes, stakeholder input, or evidence used to understand the issue or support a decision. - Identifies one issue, gap, risk, opportunity, information need, role concern, process concern, coordination problem, or decision-support need requiring attention. - Explains what the information or evidence suggests and how it supports planning, monitoring, coordination, clarification, improvement, or decision-making. - States the decision, action, clarification, monitoring activity, follow-up, or next step supported by the report. - Describes the participant’s role in preparing, contributing to, interpreting, communicating, updating, or using the report.

Workplace example

A workplace-facing management report prepared for a defined audience. The artifact must describe the organization or unit context, relevant structure or roles, an operational process or workflow, management information used, one issue or decision-support need, and the decision, action, clarification, monitoring, or coordination purpose supported by the report.

Civic/community example

A civic/community-facing governance or operations report prepared for a defined audience. The artifact must describe the community organization, event, association, committee, or initiative context; relevant structure or roles; an operational or coordination process; information used; one issue or decision-support need; and the decision, action, clarification, monitoring, or coordination purpose supported by the report.

Experience Context

  • Autonomy: Apply — Frames and develops the artifact independently within agreed authority, seeking direction for material exceptions.
  • Complexity: Apply — Integrates ambiguous or competing information, constraints, and implications to produce a defensible output.
  • Contribution scope: Assist — Produces a usable output that supports another person’s planning, coordination, decision, or action.

Insufficient evidence conditions

  • required characteristics absent
  • role cannot be attributed
  • no credible situated use
  • required validation missing

Assessment Components

AC005 — Artifact Authenticity Declaration

Redo (R): Artifact Authenticity Declaration is missing when yes or does not credibly confirms that the participant produced or materially contributed to the artifact submitted for the Training Unit.; the Artifact Element therefore does not yet provide sufficient, attributable evidence of the reposited purpose.

Pass (P): Artifact Authenticity Declaration is present when yes, attributable to an eligible validator, and credibly confirms that the participant produced or materially contributed to the artifact submitted for the Training Unit.; together with the Artifact Element it supports the reposited purpose: Captures a foundational management report that explains the contribution context, organizational or community structure, operational process, management information used, and issue or decision supported. this Artifact Element record is designed to evidence understanding of structure, operations, and management information, as well as interpretation of evidence for planning, monitoring, or decision-making.

Distinction (D): Not reposited — optional LMO decision. Distinction is unavailable for this component unless the LMO authors and approves a D criterion.

AC003 — Host Organization Confirmation

Redo (R): Host Organization Confirmation is missing when conditional or does not credibly confirms that the artifact relates to a genuine contribution context and that the participant had a legitimate role in producing, supporting, interpreting, or using the artifact.; the Artifact Element therefore does not yet provide sufficient, attributable evidence of the reposited purpose.

Pass (P): Host Organization Confirmation is present when conditional, attributable to an eligible validator, and credibly confirms that the artifact relates to a genuine contribution context and that the participant had a legitimate role in producing, supporting, interpreting, or using the artifact.; together with the Artifact Element it supports the reposited purpose: Captures a foundational management report that explains the contribution context, organizational or community structure, operational process, management information used, and issue or decision supported. this Artifact Element record is designed to evidence understanding of structure, operations, and management information, as well as interpretation of evidence for planning, monitoring, or decision-making.

Distinction (D): Not reposited — optional LMO decision. Distinction is unavailable for this component unless the LMO authors and approves a D criterion.

AC006 — Source Data / Record Confirmation

Redo (R): Source Data / Record Confirmation is missing when conditional or does not credibly confirms that the artifact draws from appropriate records, data, observations, or source inputs where such inputs are not public or self-generated.; the Artifact Element therefore does not yet provide sufficient, attributable evidence of the reposited purpose.

Pass (P): Source Data / Record Confirmation is present when conditional, attributable to an eligible validator, and credibly confirms that the artifact draws from appropriate records, data, observations, or source inputs where such inputs are not public or self-generated.; together with the Artifact Element it supports the reposited purpose: Captures a foundational management report that explains the contribution context, organizational or community structure, operational process, management information used, and issue or decision supported. this Artifact Element record is designed to evidence understanding of structure, operations, and management information, as well as interpretation of evidence for planning, monitoring, or decision-making.

Distinction (D): Not reposited — optional LMO decision. Distinction is unavailable for this component unless the LMO authors and approves a D criterion.

Artifact Element 2

AE003 — Project Documentation

Evidentiary purpose: Captures structured coordination documentation showing how stakeholders, resources, tasks, information, and action pathways are organized to support delivery, implementation, monitoring, or improvement. this Artifact Element record is designed to evidence coordination skill, operational systems awareness, and practical action planning.

Minimum characteristics: - Identifies the activity, project, process, event, workflow, coordination task, or improvement effort. - States the intended outcome, improvement, clarification, delivery objective, monitoring purpose, or coordination goal. - Identifies relevant people, teams, contributors, role holders, stakeholder groups, or responsible parties. - Provides a structured breakdown of tasks, process steps, workflow stages, action items, or coordination requirements. - Identifies sequence, timing, priority, status, milestone, dependency, progress point, or completion indicator. - Identifies resources, records, materials, data, evidence, tools, information, or inputs used to support the activity. - Identifies at least one issue, risk, dependency, handoff point, resource concern, role concern, or coordination challenge. - States the action taken, decision supported, next step, owner, follow-up, monitoring activity, or coordination response. - Describes the participant’s role in preparing, updating, coordinating, interpreting, monitoring, or using the documentation.

Workplace example

A project brief, process map, action register, coordination plan, workflow map, operations tracker, task tracker, implementation checklist, issue log, or improvement tracker showing how a workflow, activity, operational issue, or coordination need is organized and tracked in a workplace context.

Civic/community example

A planning document, event operations plan, volunteer coordination register, community project tracker, workflow map, civic action register, task tracker, issue log, or improvement tracker showing how tasks, people, resources, information, and outputs are coordinated in a civic/community context.

Experience Context

  • Autonomy: Assist — Develops the artifact with defined responsibility and periodic guidance from an appropriate supervisor, sponsor, or community lead.
  • Complexity: Assist — Interprets varied information, constraints, or stakeholder considerations in a situated contribution context.
  • Contribution scope: Assist — Produces a usable output that supports another person’s planning, coordination, decision, or action.

Insufficient evidence conditions

  • required characteristics absent
  • role cannot be attributed
  • no credible situated use
  • required validation missing

Assessment Components

AC005 — Artifact Authenticity Declaration

Redo (R): Artifact Authenticity Declaration is missing when yes or does not credibly confirms that the participant produced or materially contributed to the artifact submitted for the Training Unit.; the Artifact Element therefore does not yet provide sufficient, attributable evidence of the reposited purpose.

Pass (P): Artifact Authenticity Declaration is present when yes, attributable to an eligible validator, and credibly confirms that the participant produced or materially contributed to the artifact submitted for the Training Unit.; together with the Artifact Element it supports the reposited purpose: Captures structured coordination documentation showing how stakeholders, resources, tasks, information, and action pathways are organized to support delivery, implementation, monitoring, or improvement. this Artifact Element record is designed to evidence coordination skill, operational systems awareness, and practical action planning.

Distinction (D): Not reposited — optional LMO decision. Distinction is unavailable for this component unless the LMO authors and approves a D criterion.

AC003 — Host Organization Confirmation

Redo (R): Host Organization Confirmation is missing when conditional or does not credibly confirms that the artifact relates to a genuine contribution context and that the participant had a legitimate role in producing, supporting, interpreting, coordinating, or using the artifact.; the Artifact Element therefore does not yet provide sufficient, attributable evidence of the reposited purpose.

Pass (P): Host Organization Confirmation is present when conditional, attributable to an eligible validator, and credibly confirms that the artifact relates to a genuine contribution context and that the participant had a legitimate role in producing, supporting, interpreting, coordinating, or using the artifact.; together with the Artifact Element it supports the reposited purpose: Captures structured coordination documentation showing how stakeholders, resources, tasks, information, and action pathways are organized to support delivery, implementation, monitoring, or improvement. this Artifact Element record is designed to evidence coordination skill, operational systems awareness, and practical action planning.

Distinction (D): Not reposited — optional LMO decision. Distinction is unavailable for this component unless the LMO authors and approves a D criterion.

AC007 — Peer / Team Corroboration

Redo (R): Peer / Team Corroboration is missing when conditional or does not credibly confirms contribution in collaborative activity where the artifact was produced by or used within a team, committee, working group, or coordinated activity.; the Artifact Element therefore does not yet provide sufficient, attributable evidence of the reposited purpose.

Pass (P): Peer / Team Corroboration is present when conditional, attributable to an eligible validator, and credibly confirms contribution in collaborative activity where the artifact was produced by or used within a team, committee, working group, or coordinated activity.; together with the Artifact Element it supports the reposited purpose: Captures structured coordination documentation showing how stakeholders, resources, tasks, information, and action pathways are organized to support delivery, implementation, monitoring, or improvement. this Artifact Element record is designed to evidence coordination skill, operational systems awareness, and practical action planning.

Distinction (D): Not reposited — optional LMO decision. Distinction is unavailable for this component unless the LMO authors and approves a D criterion.

Completion and result

  • Each Artifact Element is assessed through its own reposited Assessment Components.
  • Each required Assessment Component must achieve at least Pass (P) for its Artifact Element.
  • Both Artifact Elements must achieve Pass (P) or Distinction (D) to complete the Training Unit.
  • Any Redo (R) returns the Training Unit for revision.
  • Distinction is available only when the LMO reposits D criteria and both Artifact Elements achieve D. D is not assumed or inferred.
  • Formal Assessment Methods are not used at TI or TU level; they are reserved for EPA/EA.

Your submission must include

  1. Artifact Element 1 — the artifact file and a short explanation of its context, your role, and how it was used.
  2. Artifact Element 2 — the artifact file and a short explanation of its context, your role, and how it was used.
  3. Contribution context — select pre-service or in-practice.
  4. Organization evaluator details — required for an in-practice submission.
  5. Artifact Authenticity Declaration (AC005) — required.

Both artifacts must arise naturally from workplace or civic/community contribution. Each artifact is assessed directly against its own Redo (R), Pass (P), and optional Distinction (D) criteria. Both must achieve P or D. If either receives R, the application is returned for revision and resubmission.

This TU application does not require a STARR Reflection or Contribution Witness Statement as separately graded Assessment Components.

Please use the format: X0X 0X0 (ANA NAN)
### Artifact Element 1 — AE001 — Management and Technical Reports #### Evidentiary purpose Captures a foundational management report that explains the contribution context, organizational or community structure, operational process, management information used, and issue or decision supported. this Artifact Element record is designed to evidence understanding of structure, operations, and management information, as well as interpretation of evidence for planning, monitoring, or decision-making. #### Minimum characteristics - Identifies the workplace or civic/community setting, the intended audience, the purpose of the report, and the contribution context. - Describes relevant structure, roles, reporting relationships, accountability points, governance relationships, or coordination responsibilities. - Describes one operational process, workflow, service delivery process, production process, coordination pathway, or value delivery pathway relevant to the report. - Identifies the records, observations, reports, dashboards, accounting information, operational data, meeting notes, stakeholder input, or evidence used to understand the issue or support a decision. - Identifies one issue, gap, risk, opportunity, information need, role concern, process concern, coordination problem, or decision-support need requiring attention. - Explains what the information or evidence suggests and how it supports planning, monitoring, coordination, clarification, improvement, or decision-making. - States the decision, action, clarification, monitoring activity, follow-up, or next step supported by the report. - Describes the participant’s role in preparing, contributing to, interpreting, communicating, updating, or using the report. #### Acceptable examples - **Workplace:** A workplace-facing management report prepared for a defined audience. The artifact must describe the organization or unit context, relevant structure or roles, an operational process or workflow, management information used, one issue or decision-support need, and the decision, action, clarification, monitoring, or coordination purpose supported by the report. - **Civic/community:** A civic/community-facing governance or operations report prepared for a defined audience. The artifact must describe the community organization, event, association, committee, or initiative context; relevant structure or roles; an operational or coordination process; information used; one issue or decision-support need; and the decision, action, clarification, monitoring, or coordination purpose supported by the report. #### Required Experience Context - **Autonomy 3 — Apply:** Frames and develops the artifact independently within agreed authority, seeking direction for material exceptions. - **Complexity 3 — Apply:** Integrates ambiguous or competing information, constraints, and implications to produce a defensible output. - **Contribution scope 2 — Assist:** Produces a usable output that supports another person’s planning, coordination, decision, or action.
### Artifact Element 1 — AE001 — Management and Technical Reports — Assessment #### Assessment criteria - **Redo (R):** R — The Artifact Element is incomplete, cannot be reliably attributed to the contributor, lacks credible situated use, omits one or more minimum characteristics, falls below a required Experience Context condition, or does not provide substantial evidence of its reposited purpose: Captures a foundational management report that explains the contribution context, organizational or community structure, operational process, management information used, and issue or decision supported. this Artifact Element record is designed to evidence understanding of structure, operations, and management information, as well as interpretation of evidence for planning, monitoring, or decision-making. - **Pass (P):** P — The Artifact Element is attributable to the contributor, arose through a credible workplace or civic/community contribution, meets all minimum characteristics and required Experience Context conditions, and provides substantial evidence of its reposited purpose: Captures a foundational management report that explains the contribution context, organizational or community structure, operational process, management information used, and issue or decision supported. this Artifact Element record is designed to evidence understanding of structure, operations, and management information, as well as interpretation of evidence for planning, monitoring, or decision-making. - **Distinction (D, optional):** Not reposited. Distinction is unavailable for this Artifact Element. #### Attestations - **AC005 — Artifact Authenticity Declaration** — Required - **AC003 — Host Organization Confirmation** — Conditional - **AC006 — Source Data / Record Confirmation** — Conditional #### Insufficient evidence includes - required characteristics absent - role cannot be attributed - no credible situated use - required validation missing
Upload Artifact Element 1 — AE001 — Management and Technical Reports
Describe the setting, your role, the purpose of the artifact, how it was used, and the people or decision it supported.
### Artifact Element 2 — AE003 — Project Documentation #### Evidentiary purpose Captures structured coordination documentation showing how stakeholders, resources, tasks, information, and action pathways are organized to support delivery, implementation, monitoring, or improvement. this Artifact Element record is designed to evidence coordination skill, operational systems awareness, and practical action planning. #### Minimum characteristics - Identifies the activity, project, process, event, workflow, coordination task, or improvement effort. - States the intended outcome, improvement, clarification, delivery objective, monitoring purpose, or coordination goal. - Identifies relevant people, teams, contributors, role holders, stakeholder groups, or responsible parties. - Provides a structured breakdown of tasks, process steps, workflow stages, action items, or coordination requirements. - Identifies sequence, timing, priority, status, milestone, dependency, progress point, or completion indicator. - Identifies resources, records, materials, data, evidence, tools, information, or inputs used to support the activity. - Identifies at least one issue, risk, dependency, handoff point, resource concern, role concern, or coordination challenge. - States the action taken, decision supported, next step, owner, follow-up, monitoring activity, or coordination response. - Describes the participant’s role in preparing, updating, coordinating, interpreting, monitoring, or using the documentation. #### Acceptable examples - **Workplace:** A project brief, process map, action register, coordination plan, workflow map, operations tracker, task tracker, implementation checklist, issue log, or improvement tracker showing how a workflow, activity, operational issue, or coordination need is organized and tracked in a workplace context. - **Civic/community:** A planning document, event operations plan, volunteer coordination register, community project tracker, workflow map, civic action register, task tracker, issue log, or improvement tracker showing how tasks, people, resources, information, and outputs are coordinated in a civic/community context. #### Required Experience Context - **Autonomy 2 — Assist:** Develops the artifact with defined responsibility and periodic guidance from an appropriate supervisor, sponsor, or community lead. - **Complexity 2 — Assist:** Interprets varied information, constraints, or stakeholder considerations in a situated contribution context. - **Contribution scope 2 — Assist:** Produces a usable output that supports another person’s planning, coordination, decision, or action.
### Artifact Element 2 — AE003 — Project Documentation — Assessment #### Assessment criteria - **Redo (R):** R — The Artifact Element is incomplete, cannot be reliably attributed to the contributor, lacks credible situated use, omits one or more minimum characteristics, falls below a required Experience Context condition, or does not provide substantial evidence of its reposited purpose: Captures structured coordination documentation showing how stakeholders, resources, tasks, information, and action pathways are organized to support delivery, implementation, monitoring, or improvement. this Artifact Element record is designed to evidence coordination skill, operational systems awareness, and practical action planning. - **Pass (P):** P — The Artifact Element is attributable to the contributor, arose through a credible workplace or civic/community contribution, meets all minimum characteristics and required Experience Context conditions, and provides substantial evidence of its reposited purpose: Captures structured coordination documentation showing how stakeholders, resources, tasks, information, and action pathways are organized to support delivery, implementation, monitoring, or improvement. this Artifact Element record is designed to evidence coordination skill, operational systems awareness, and practical action planning. - **Distinction (D, optional):** Not reposited. Distinction is unavailable for this Artifact Element. #### Attestations - **AC005 — Artifact Authenticity Declaration** — Required - **AC003 — Host Organization Confirmation** — Conditional - **AC007 — Contribution Use or Impact Confirmation** — Conditional #### Insufficient evidence includes - required characteristics absent - role cannot be attributed - no credible situated use - required validation missing
Upload Artifact Element 2 — AE003 — Project Documentation
Describe the setting, your role, the purpose of the artifact, how it was used, and the people or decision it supported.
Full name of the authorized organization evaluator
Work email address of the authorized organization evaluator
Role, organization, and relationship to the contributor
### Completion decision - **Redo (R):** Any R on either Artifact Element returns the Training Unit for redo. - **Pass (P):** Both Artifact Elements achieve P or D and all required attestations are complete. - **Distinction (D):** Both Artifact Elements achieve D against approved LMO-reposited D criteria. AC003–AC007 are attestations. They confirm authenticity, context, domain, source, or use as applicable; they are not graded and do not own R, P, or D criteria. No formal Assessment Method is attached at TI or TU level.
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