Giving and Receiving Feedback

EMC is a unique Canadian not-for-profit organization dedicated to helping manufacturers grow and become more competitive. Our education, training and development programs build excellence at all levels and every stage of a career.

Module Content

• Text and multimedia presentations that introduce key concepts and apply them to the manufacturing workplace
• Links to public websites and videos to add depth and relevance
• Interactive checkpoints within the module to test for knowledge and understanding
• Opportunities for personal reflection
• Checklists and hints for personalizing and applying the learning to future behaviour

Learning Outcomes

• Understand the role that effective feedback plays in helping teams grow and develop
• Understand the components of constructive feedback
• Learn to give effective feedback using the O-I-A method (Observable behaviour, Impact and Action)
• Understand the importance of using objective, non-judgemental language when giving feedback
• Understand the importance of being open to receiving feedback

Assessment

This is a self-paced course with several checkpoints for formative assessment. It concludes with a final knowledge check. Responses are automatically assessed. Multiple attempts are permitted.

Estimated learning time

25 minutes

About the MEC Program

The Manufacturing Essentials Certification (MEC) Program is an initiative designed to build the confidence of the manufacturing workforce in Skills for Success such as problem solving, collaboration, communications, and leadership. Developed to support the manufacturing industry with increased productivity, improved workplace culture, higher employee engagement, and overall a more collaborative working environment.

EMC updates learning content on a regular basis. Version: 2023-2