New Manager Training Milestone Microcredential

Holland College is the provincial community college for the Canadian province of Prince Edward Island (PEI).

Effective Communication for Managers

Learning Competency:

Upon successful completion of this microcredential, new managers will be able to effectively communicate with their team members using various formats, demonstrating active listening, clarity, empathy, and the ability to provide constructive feedback.

Success Criteria:

The assessment for this microcredential will require learners to demonstrate the ability to: 

1. Identify basic communication practices to convey information clearly and effectively as a manager.
2. Create and compose business communications that effectively convey information, using appropriate tone, formatting, and concise language.
3. Apply active listening and response strategies to promote empathetic communication and foster positive relationships within the workplace
4. Evaluate and deliver constructive feedback that includes specific examples, actionable suggestions, and a supportive tone, to nurture growth and improvement in others.

Human Resource Management

Learning Competency: 

Upon successful completion of this microcredential, participants will be able to demonstrate the main functions of managing human resources, navigate effective hiring practices and facilitate meaningful employee development strategies within legal frameworks of the workplace.

Success Criteria:

The assessment for this microcredential will require learners to demonstrate the ability to: 

1. Outline key aspects of HR management, including purpose, functions, planning, and the role of an HR manager.
2. Analyse selection and recruitment methods for employee hiring.
3. Identify orientation practices, training, development, and supportive measures to foster individual growth.
4. Interpret the legal framework for managers to uphold employer-employee rights and responsibilities.

Leadership

Learning Competency:

Participants will demonstrate a foundational understanding of leadership principles, develop enhanced self-awareness and emotional intelligence, apply various leadership styles effectively, and acquire the skills to drive positive change in the workplace.

Success Criteria:

The assessment for this microcredential will require learners to demonstrate the ability to: 

1. Identify fundamental concepts of leadership, including its definition, key principles, and its role in organizational success.
2. Demonstrate self-awareness and emotional intelligence to successfully navigate interpersonal relationships within an organization.
3. Evaluate various leadership styles and be able to apply them in different situations for optimal outcomes.
4. Develop strategies on how to leverage power and influence to drive positive change within their organization.

Performance Management

Learning Competency:

Participants will prepare a Performance Management Plan/Outline that encompasses all parts of the Performance Management wheel, including planning, goal setting, ongoing performance, feedback, and evaluation.

Success Criteria:

The assessment for this microcredential will require learners to demonstrate the ability to: 

1. Compare traditional and modern performance management styles.
2. Align performance management with organizational goals.
3. Evaluate employee performance and provide feedback.
4. Identify the 4 key areas of developing, monitoring, and maintaining Modern Performance Management within the workplace.

Team Building

Learning Competency:

Upon successful completion of this microcredential, participants will be able to develop a strategy that promotes a collaborative and engaging teamwork environment within the workplace.

Success Criteria:

The assessment for this microcredential will require learners to demonstrate the ability to: 

1. Analyse team dynamics within the workplace.
2. Identify factors that help to build trust, open communication, and respect among team members.
3. Justify proactive measures to prevent and resolve team conflicts.
4. Design a strategy to promote team engagement within the workplace

Organizational Culture

Learning Competency:

Upon successful completion of this microcredential, participants will demonstrate a foundational understanding of key aspects of organizational behaviour, culture, structure, and change management in order to effectively contribute to, and navigate within, an organization as a new manager.

Success Criteria:

The assessment for this microcredential will require learners to demonstrate the ability to: 

1. Define the concepts of culture and climate within an organization and describe their impact on employee behaviour and organizational dynamics.
2. Describe the significance of motivation in influencing the behaviour of individuals and groups within an organizational context, recognizing its role in driving performance and change.
3. Analyze an organization's mission, vision, values, and goals examining their role in guiding decision-making and shaping organizational culture.
4. Design and develop effective strategies for fostering an inclusive work environment promoting employee engagement and enhancing organizational success.

Managerial Planning

Learning Competency:

Upon successful completion of this microcredential, participants will be able to assess and select options for effective decision-making, strategic planning, and project management to develop and advance organizational or workplace initiatives.

Success Criteria:

The assessment for this microcredential will require learners to demonstrate the ability to: 

1. Analyze key decision-making models to enhance effectiveness in managerial planning.
2. Identify strategic planning practices applicable to project planning scenarios.
3. Outline fundamental project planning concepts.
4. Consider methods for project review to inform and enhance future planning.