Team Essentials B (TE-B) Coordinating Care for Responsive Behaviors e-Learning Course

Issued on 16 Oct 2025 by

Ontario CLRI at Baycrest

This e-learning module enables long-term care teams to recognize, reflect, and respond to coordinate care for responsive behaviours for persons living with dementia through the use of the Sensory Observation System (SOS) and SBAR techniques. Principles of team-based coordination for responsive behaviours include: objectivity, specificity and descriptiveness, risk assessment, self-reflection, strategizing, monitoring, debriefing and team competencies. Learners will learn how to apply this to common clinical scenarios and to transfer this learning to their daily practice setting. Anticipated outcomes include improved understanding and ability to reflect on a resident-centered approach to care and enhanced information sharing and care coordination within the team.

Issuer

Ontario CLRI at Baycrest

ontarioCLRI@baycrest.org

The Ontario Centres for Learning, Research and Innovation in Long-Term Care (Ontario CLRI) enhance quality of care and living for residents across the province. Our Learning Division develops, delivers and evaluates educational resources and programs to train the current and future long-term care (LTC) workforce.

Criteria

This course is targeted to Personal Support Workers (PSW’s), Nurses, and Allied Health Professional working in long-term care settings.

Type of Recognition

Completion-Based Certificate

Learning Objectives

Earners of this micro-credential are able to:

Build a common understanding of the team’s role and contribution in coordinating care for responsive behaviours
Reflect on the underlying causes of responsive behaviours, including the 3 D’s
Reflect on personal reactions and actions
Develop observation and team reporting skills focused on responsive behaviours
Enhance team skills and values related to being objective, self reflective, relational-centred and proactive
Apply team communication and collaboration strategies

Course Content

Introduction to Responsive Behaviours
Using the 3 R’s model (Recognize, Reflect, Respond)
Responding to Resident to Resident Events
Case Scenarios (Choose your own adventure)

Learning Experience & Activities

This self-paced e-learning course features:

Overview of Responsive Behaviors
Useful tools to Understand and Coordinate Care for Responsive Behaviours in Residents
Applying your Learning through tailored case-based scenarios

Assessment

This is a Completion-Based Certificate with no summative assessment.

Estimated Learning Effort

40 minutes

Alignments

Skills for Success - Collaboration

https://goframeworks.io/orion/roles/14032

Your ability to contribute and support others to achieve a common goal. For example, at work we use this skill to provide meaningful support to team members while completing a project.

Sources: Skills for Success - Canada.ca | SRDC Final report