Writing for Case Management

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Type of recognition

Assessed microcredential

Learning Objectives/Outcomes

1. Understand the meaning and purpose of the Return to Work Action Plan.
2. Recognize core elements of effective writing in case management such as being clear, concise, accurate, and objective.
3. Be aware of their own strengths and areas for growth in relation to writing skills.
4. Base all communications to or about a client on a foundation of respect, acceptance and trust.
5. Demonstrate effective writing skills in describing barriers.
6. Understand effective writing of case notes and emails.

Learning Content

For case managers, writing is a primary means of communication. The learning content reviews critical aspects of effective writing, then focuses on specific case management tasks including case notes, emails and writing about barriers. The demonstration of competence requires the learner to pass two multiple-choice assessments, one evaluating knowledge of action planning and one evaluating core writing elements. Additionally, the learner must demonstrate skills in writing barrier descriptions through a written assignment.

Learning Experience, Activities

Learners complete a series of self-paced courses and reflective activities including a self-assessment of their writing strengths and areas for improvement. Two 25-question multiple choice tests are embedded in the module and evaluate the learner's understanding of the material. The learner then completes a written assignment.

Assessment

Two 25-question multiple choice tests evaluate the learner's understanding of the material. An 80% must be achieved to pass each test and continue with the module.

The written assignment demonstrates the learner's understanding and practice of case management writing skills. The learner chooses 5 barriers identified in a case study and writes complete barrier descriptions, which include the following from the case study:

• Additional relevant detail with regard to describing the barrier
• An explanation as to how the barrier is impacting the client’s ability to find and keep work
• If applicable, what may help to eliminate or reduce the impact of the barrier to finding and keeping employment

Spelling and grammar are also assessed.

A trained, experienced instructor reviews the assignment and provides written feedback. Learners may be asked to resubmit if they do not meet the assignment criteria.

Estimated learning effort

Approximately 3 hours.

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