In today’s dynamic consulting environment, success hinges on more than technical skills; it requires mindset, presence, and the ability to deliver value in every client interaction. Client Engagement Essentials is designed to equip new, developing, and experienced Mariner consultants with the foundational principles and behaviours that define our approach to client service and internal collaboration.
This course explores what it truly means to be a Mariner, not just in name, but in mindset and action. Mariners gain clarity on what success looks like in their role, adopt the consultant’s mindset to solve complex challenges, and learn how to navigate their workday in a way that consistently reflects the Mariner Way.
Issuer
Mariner
change@marinerinnovations.com
Mariner is dedicated to the transformation of both the public and private sectors including – healthcare, utilities, telecommunications, finance, education and government. We partner with people embracing change, leveraging data, cybersecurity, and change management to drive successful outcomes that matter to our customers.
Criteria
Criteria
Learning Objectives
Key topics covered:
- What it means to be a Mariner
- Understanding what success looks like as a Mariner Consultant
- Applying the Consultants Mindset
- Walking through your workday in a way that reflects – the Mariner way
Course Structure & Assessment
This instructor-led virtual course is highly interactive and includes a combination of whiteboarding, role-playing, and attendee participation exercises. Participants' successful completion of this course is based on no more than 15 minutes of absence in the session and active participation required via webcam/video.
