Problem Solving

EMC is a unique Canadian not-for-profit organization dedicated to helping manufacturers grow and become more competitive. Our education, training and development programs build excellence at all levels and every stage of a career.

Module Content

• Text and multimedia presentations that introduce key concepts and apply them to the manufacturing workplace
• Interactive checkpoints within the module to test for knowledge and understanding
• Opportunities for personal reflection
• Checklists and hints for personalizing and applying the learning to future problem solving
• Downloadable resources to assist in problem solving in the workplace

Learning outcomes

• Understand that complex or persistent problems require a strategic approach to problem-solving
• Learn a 7-step Problem-solving strategy
• Learn how to define a problem
• Learn ways of gathering information
• Learn ways of finding root causes (including 5-Whys)
• Learn how to brainstorm and evaluate solutions
• Learn how to create an implementation plan
• Learn how to review and evaluate solutions/results
• Learn how to create a follow-up strategy

Assessment

This is a self-paced module with several checkpoints for formative assessment. It concludes with a final knowledge check. Responses are automatically assessed. Multiple attempts are permitted.

Estimated learning time

90 minutes

About the MEC Program

The Manufacturing Essentials Certification (MEC) Program is an initiative designed to build the confidence of the manufacturing workforce in Skills for Success such as problem solving, collaboration, communications, and leadership. Developed to support the manufacturing industry with increased productivity, improved workplace culture, higher employee engagement, and overall a more collaborative working environment.

EMC updates learning content on a regular basis. Version: 2023-2