COMMUNICATION IN THE WORKPLACE – WORKSHOP

EMC is a unique Canadian not-for-profit organization dedicated to helping manufacturers grow and become more competitive. Our education, training and development programs build excellence at all levels and every stage of a career.

EMC est un organisme canadien sans but lucratif unique en son genre, qui se consacre à aider les fabricants à croître et à devenir plus concurrentiels. Nos programmes d’éducation, de formation et de perfectionnement favorisent l’excellence à tous les niveaux et à chaque étape d’une carrière.

The Learner has attended and engaged in a 3-hour facilitated workshop.

Course Content:

This course explores the importance of effective communication in the workplace, and the impact communication can have on teamwork, relationships and conflict. Participants examine different modes of communication—from sharing information verbally and via digital messages to meetings and presentations—and learn practical strategies for reducing miscommunication, choosing appropriate communication methods and communicating more clearly and effectively with others.

Learning Outcomes

• Understand the importance of Effective Communication Skills in the workplace
• Recognize the role of communication in collaboration and conflict in the workplace.
• Examine the elements that are key to effective communication
• Learn the 2-Way communication model
• Improve active listening skills
• Understand non-verbal communication
• Understand the impact of different forms of communication (e.g., digital vs. in-person)
• Recognize different communication styles and how they can impact relationships at work
• Learn the fundamentals of crafting and delivering a strong presentation
• Develop skills in building employee and team engagement

Minimum requirements

• Actively participated in a facilitated workshop that included scenarios, role-playing, and other activities to apply concepts related to developing strong communication skills needed in the workplace.

Estimated effort time

3 hours

EMC updates learning content on a regular basis. Version: 2026-1