CONFLICT AND DIFFICULT INTERACTIONS IN THE WORKPLACE – WORKSHOP

EMC is a unique Canadian not-for-profit organization dedicated to helping manufacturers grow and become more competitive. Our education, training and development programs build excellence at all levels and every stage of a career.

EMC est un organisme canadien sans but lucratif unique en son genre, qui se consacre à aider les fabricants à croître et à devenir plus concurrentiels. Nos programmes d’éducation, de formation et de perfectionnement favorisent l’excellence à tous les niveaux et à chaque étape d’une carrière.

Learner has attended and engaged in a 3-hour facilitated workshop.

Course Content

This course explores common sources of workplace conflict and how conflict can affect individuals, teams and productivity. Participants examine the role communication plays in preventing and managing conflict and learn practical strategies for addressing difficult situations, reducing escalation and responding constructively. The course also explores how well-managed conflict can contribute to stronger relationships, new ideas and positive change in the workplace.

Learning Outcomes

• Understand the impact of ignoring or mishandling conflict in the workplace
• Recognize common sources of conflict
• Explore the difference between diverse workplaces and inclusive workplace
• Understand the importance of conflict management in creating inclusive workplaces
• Explore the role of perspective in understanding differences
• Recognize different communication and conflict management styles and their impact on conflict management
• Learn and practice strategies for managing conflict and having difficult conversations
• Develop skills in building employee and team engagement

Minimum requirements

• Actively participated in a facilitated workshop

Estimated effort time

3 hours

EMC updates learning content on a regular basis. Version: 2023-1