Conflict and Difficult Interactions

Badge awarded to

Rafaela Amorim

This e-Learning module has helped the learner realize that conflict in the workplace can be a source of creativity and growth if managed with professionalism and respect. Managing conflict is a key contributor to successful workplace relationships.

Issued on 24 Feb 2026 by

Excellence in Manufacturing Consortium

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#behaviour #communication #conflict #employability #soft-skills

Criteria

Module Content

Text and multimedia presentations that introduce key concepts and apply them to the manufacturing workplace
Links to public websites and videos to add depth and relevance
Interactive checkpoints within the module to test for knowledge and understanding
Opportunities for personal reflection
Checklists and hints for personalizing and applying the learning to future behaviour

Learning Outcomes

Recognize that conflict is almost inevitable in the workplace, but how well you manage it is what matters
Learn that conflict does not have to be negative and can be a source of creativity and innovation
Learn to develop the ability to manage conflict and difficult interactions
Understand common causes of conflict in the workplace
Build the capacity for considering different perspectives when dealing with diversity and differences
Understand barriers to managing difficult interactions
Understand the impact of conflict avoidance on worsening conflict
Learn 3 key strategies for managing difficult interactions
Recognize the importance of valuing relationships in the workplace over “winning”

Assessment

This is a self-paced module with several checkpoints for formative assessment. It concludes with a final knowledge check. Responses are automatically assessed. Multiple attempts are permitted.

Estimated learning time

25 minutes

About the MEC Program

The Manufacturing Essentials Certification (MEC) Program is an initiative designed to build the confidence of the manufacturing workforce in Skills for Success such as problem solving, collaboration, communications, and leadership. Developed to support the manufacturing industry with increased productivity, improved workplace culture, higher employee engagement, and overall a more collaborative working environment.

EMC updates learning content on a regular basis. Version: 2023-2