Productive Conflict

To recognize the importance of team work, building and maintaining effective working relationships with all colleagues and within the business.

The practices concerning the resolution of conflicts or disputes in an organisation or institution. It encompasses reducing the negative aspects of a conflict and increasing the positive outcomes of it by learning from the errors made.

Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

Stay calm and react in a constructive way to own or others' anger or when faced with obstacles or complaints.

Techniques used to identify the reasons behind anger, possible emotional symptoms and various ways to manage anger within a given life situation.