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The Osgoode/FCO Certificate Essentials for Ombuds

The Osgoode/FCO Certificate Essentials for Ombuds
The authoritative course for today’s Ombuds and similar investigating and dispute resolution roles. This unique program, both comprehensive and in-depth, is intended to meet the needs of recent appointees to the Ombuds role or Office, as well as providing those with more experience an opportunity to become conversant with both the theory and practice of the Ombuds role, wherever it is located.

Issued on 22 Dec 2025 by

Osgoode Professional Development, York University

Osgoode Professional Development, York University

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Osgoode Professional Development, York University

cpd@osgoode.yorku.ca

Osgoode Professional Development is the lifelong learning arm of Osgoode Hall Law School, one of Canada’s leading law schools.

We provide a uniquely broad and flexible range of interdisciplinary graduate-level legal education to professionals with and without law degrees.

Criteria

What You’ll Learn

  1. The initial handling of concerns and complaints

  2. Effective early resolution techniques

  3. Inquiries and investigations (gathering and assessing evidence, developing cooperative resolution techniques and preparing case summaries)

  4. Trend analysis and own motion investigations

  5. Choice of path – assessing the issues and possible paths

  6. Dealing with human rights complaints against the Ombudsman and/or Ombudsman staff

  7. Coping with difficult people: handling disrespect, anger or rage

  8. Developing recommendations and appropriate remedies

Assessment Criteria

In order to obtain the Certificate, the learner must:

  1. complete/attend all modules; and
  2. successfully complete an online assessment, obtaining at least 80%.

Estimated learning effort

Approximately 35 hours of learning effort, spread over multiple weeks.

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