The Osgoode/FCO Certificate Advanced Issues in Ombuds Practice

Osgoode Professional Development is the lifelong learning arm of Osgoode Hall Law School, one of Canada’s leading law schools.

We provide a uniquely broad and flexible range of interdisciplinary graduate-level legal education to professionals with and without law degrees.

What You’ll Learn

1. Investigations: conducting, funding, monitoring, reactions, results and recommendations

2. Interacting with the media and addressing the perils that can arise from “fake news”

3. Using various forms of media to build higher visibility and produce more persuasive and accurate content

4. Managing perceptions as it relates to how the Ombuds role is perceived, supported and/or undermined by “insiders”

5. Creating an inclusive working environment for Ombuds staff that are receptive to and supportive of a wide diversity of points of view, backgrounds, differences of all kinds

6. Delivering high quality and innovative service in early resolution and investigative work on a day-to-day basis and evaluate performance

7. Analyzing Ombuds operating procedures for indications of systemic bias

8. Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money

Assessment Criteria

In order to obtain the Certificate, the learner must:

1. complete/attend all modules; and
2. successfully complete an online assessment, obtaining at least 80%.

Estimated learning effort

Approximately 35 hours of learning effort, spread over multiple weeks.

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