Communication

EMC is a unique Canadian not-for-profit organization dedicated to helping manufacturers grow and become more competitive. Our education, training and development programs build excellence at all levels and every stage of a career.

EMC est un organisme canadien sans but lucratif unique en son genre, qui se consacre à aider les fabricants à croître et à devenir plus concurrentiels. Nos programmes d’éducation, de formation et de perfectionnement favorisent l’excellence à tous les niveaux et à chaque étape d’une carrière.

Module Content

• Text and multimedia presentations that introduce key concepts and apply them to the manufacturing workplace
• Interactive checkpoints within the module to test for knowledge and understanding
• Opportunities for personal reflection
• Checklists and hints for personalizing and applying the learning to future problem solving
• Downloadable resources to assist in problem solving in the workplace

Learning Outcomes

• Understand the principles and importance of giving and receiving feedback
• Recognize that communication includes non-verbal cues such as body language, which can carry unintentional messages
• Recognize the risk for conflict, misunderstanding, stress, production and safety issues through inadequate or ineffective communication
• Understand that communication is an important skill that can be improved using strategies such as the Five-Step Communication Method
• Learn the importance of effective communication in the workplace
• Understand the communication model
• Recognize barriers to good communication
• Learn the importance of using active listening to increase effective communication

Assessment

This is a self-paced module with several checkpoints for formative assessment. It concludes with a final knowledge check. Responses are automatically assessed. Multiple attempts are permitted.

Estimated learning time

30 minutes

About the MEC Program

The Manufacturing Essentials Certification (MEC) Program is an initiative designed to build the confidence of the manufacturing workforce in Skills for Success such as problem solving, collaboration, communications, and leadership. Developed to support the manufacturing industry with increased productivity, improved workplace culture, higher employee engagement, and overall a more collaborative working environment.

EMC updates learning content on a regular basis. Version: 2023-2