Team Essentials for Engaging Families in Distress e-Learning Course

This course was designed to offer long-term care (LTC) team members evidence-based tools and strategies that support residents, families and teams in the way they work together. These tools focus on compassionate care - where team members act on their desire to offer kindness, care, and a willingness to help. In this course, LTC team members: - practiced a method they can use when engaging with a family member who is in distress to respond compassionately - explored how a family member’s expression of distress is usually connected to feelings of grief and loss about their loved one’s situation - used a tool called ARC (Acknowledge, Reassure, and Clarify) to communicate effectively and compassionately with a family member who is in distress - reflected on conversations with family members to identify concerns that may be causing their distress - practiced using the SBAR (Situation, Background, Action/Assessment, and Recommendation/Request) communication tool to share information about a family interaction with your other team members.

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