Certificate in Case Management

Case Management is a process used by professionals to help their clients identify and address issues that are preventing them from achieving their goals. Case managers work collaboratively with all available resources to assess, plan, facilitate, and advocate for and on behalf of their clients. Through this process, case managers work to ensure that clients and their families receive positive, timely, and cost-effective outcomes. The curriculum of the Certificate in Case Management, developed by experienced professionals in collaboration with industry experts, explores the case management process and the skills necessary to case manage clients. The program includes both case management theory and evidence-based skills development, and it will equip those working with, or looking to work with, clients with the essential knowledge, skills and confidence to meet the diverse needs of clients with special and complex needs while maximizing program efficiencies. The Certificate in Case Management consisted of six modules, each lasting six hours (for thirty-six hours total). At the end of the program, each participant passed an end-of-course evaluation. Upon completion of the Case Management Certificate, participants: • Know what case management is, when and why it is used, and how it works • Have the skills necessary to case manage clients • Feel confident that they can case manage clients in a variety of settings

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